Shipping & Returns

Shipping

SmileDirectClub Standard Shipping:

Our Standard Shipping charge is $7.50 for all orders, in addition to the product purchase price. Place your Standard Shipping order by 3pm CT, and we’ll send it out via UPS that same day. Your package will arrive via UPS® Ground.

 

SmileDirectClub Next Day Shipping

Our Next Day Shipping charge is $15.00 for all orders, in addition to the product purchase price. Place your Next Day Shipping order by 12 noon CT, and it will be delivered the next business day via UPS Next Day Air®.

 

Shipping restrictions

We’re unable to ship to PO boxes at this time. Also, UPS does not provide Next Day service to Hawaii, Alaska, or military addresses.

 

SmileDirectClub 60-Day Guarantee and Product Return Policy

At SmileDirectClub, we’re all about making people smile. We went to great lengths to develop great products intended to last for years and keep you grinning daily, but you may change your mind about a purchase or things break occasionally. If this happens, you’re in good hands.

Change your mind, no problem. Our products come with a 60-day guarantee where you can get a full or partial refund for your product purchase.

If the product you received has a defect or if you experience a product performance issue, or if there was damage to the product in-transit, you may be eligible for a full or partial refund. Either way, please follow these steps when returning your purchase:

  • Give us a call at (800) 957-3409, with your order number.
    • You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your “my account” dashboard.

Send returns to

SmileDirectClub - Returns

981 Industrial Park Road Suite D

Columbia, TN 38401

Attn: SmileDirectClub Returns Process

  • For proof of delivery, please use a trackable carrier like FedEx or UPS.

Receiving Refunds

Once we receive and process your return, we’ll you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 5 to 10 days of processing depending on your financial institution.


Faulty Items

If you received a faulty / defective product and for the same item, please call our Customer Care team at (800) 957-3409 to request a replacement. 

You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your “my account” dashboard.


When returning via a parcel carrier/mail:

If you have the packing slip that was included in the original package sent to you with your product(s), you may return the merchandise to SmileDirectClub by parcel carrier/mail at the address below for a refund of the purchase price, less other if applicable (unless you are eligible to receive a refund of such charges), in the original form of payment:

981 Industrial Park Road Suite D

Columbia, TN 38401

Attn: SmileDirectClub Returns Process

Please fill in any requested information on the packing slip and include the packing slip in the return box. SmileDirectClub will issue refunds after we have received and inspected the returned merchandise.

We reserve the right to limit or refuse certain returns if we determine product tampering, fraud or policy abuse has occurred.

 

Our Customer Care team is available from 4 a.m. to 10 p.m. CST by email, chat, and phone. Please visit our Contact Us page to reach out but note we’re experiencing longer than normal response times. Your message is important to us, and we will get back to you as soon as we can.