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Sign up for 15% off your first order.
Valid one per customer. Promo code is valid for whitening, oral care, and aligner accessory items in the SmileDirectClub Store. By submitting you are opting in to receive marketing communications from SmileDirectClub. (Privacy policy)
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BRIGHT15
Valid one per customer. Promo code is not valid for gift cards or Gift of a Smile. By submitting you are opting in to receive marketing communications from SmileDirectClub. (Privacy policy)
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Shipping & Returns
Shipping
SmileDirectClub Standard Shipping:
Our Standard Shipping charge is $7.50 for all orders under $40, in addition to the product purchase price. Place your Standard Shipping order by 3pm CT, and we’ll send it out via UPS that same day. Your package will arrive via UPS® Ground.
SmileDirectClub Next Day Shipping
Our Next Day Shipping charge is $15.00 for all orders, in addition to the product purchase price. Place your Next Day Shipping order by 12 noon CT, and it will be delivered the next business day via UPS Next Day Air®.
Shipping restrictions
We’re unable to ship to PO boxes at this time. Also, UPS does not provide Next Day service to Hawaii, Alaska, or military addresses.
SmileDirectClub 60-Day Guarantee and Product Return Policy
At SmileDirectClub, we’re all about making people smile. We went to great lengths to develop great products intended to last for years and keep you grinning daily, but you may change your mind about a purchase or things break occasionally. If this happens, you’re in good hands.
Change your mind, no problem. Our products come with a 60-day guarantee where you can get a full or partial refund for your product purchase.
If the product you received has a defect or if you experience a product performance issue, or if there was damage to the product in-transit, you may be eligible for a full or partial refund. Either way, please follow these steps when returning your purchase:
- Give us a call at (800) 957-3409, with your order number.
- You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your “my account” dashboard.
Send returns to
SmileDirectClub - Returns
981 Industrial Park Road Suite D
Columbia, TN 38401
Attn: SmileDirectClub Returns Process
- For proof of delivery, please use a trackable carrier like FedEx or UPS.
Receiving Refunds
Once we receive and process your return, we’ll you to let you know your refund has been issued. You’ll typically see your refund on your credit card statement within 5 to 10 days of processing depending on your financial institution.
Faulty Items
If you received a faulty / defective product and for the same item, please call our Customer Care team at (800) 957-3409 to request a replacement.
You can also return merchandise purchased at shop.smiledirectclub.com via our self-serve portal in your “my account” dashboard.
When returning via a parcel carrier/mail:
If you have the packing slip that was included in the original package sent to you with your product(s), you may return the merchandise to SmileDirectClub by parcel carrier/mail at the address below for a refund of the purchase price, less other if applicable (unless you are eligible to receive a refund of such charges), in the original form of payment:
981 Industrial Park Road Suite D
Columbia, TN 38401
Attn: SmileDirectClub Returns Process
Please fill in any requested information on the packing slip and include the packing slip in the return box. SmileDirectClub will issue refunds after we have received and inspected the returned merchandise.
We reserve the right to limit or refuse certain returns if we determine product tampering, fraud or policy abuse has occurred.
Our Customer Care team is available from 4 a.m. to 10 p.m. CST by email, chat, and phone. Please visit our Contact Us page to reach out but note we’re experiencing longer than normal response times. Your message is important to us, and we will get back to you as soon as we can.
Disclaimers
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Results when used as directed. Results may vary.
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2
Results and wear time on teeth vs Crest 3D Classic White Whitestrips for 7 days.
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3
5 common odor-causing bacteria: S. aureus, P. aeruginosa, S. mutans, P. loesheii, F. nucleatum.
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4
Maximum results when used as directed. Results may vary.
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5
When compared to a professional in-office dentist visit.
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6
Average results when used as directed vs. SmileDirectClub Premium Teeth Whitening gel alone. Results may vary.
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7
Average results when used as directed. Results may vary.
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8
Average results after 1 week when used as directed. Results may vary.
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9
Average results after 1 week when used as directed with ProActivate. Results may vary.
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10
"Cleans 50% better” claim is based on a comparison to a standard round filament brush. Results from independent study, data on file.
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11
“50% more effective” claim is based on a comparison against string floss after 14 days where water flossing was found to be 50% more effective for improving gum health (reduction in gingival bleeding). Results from independent study, data on file.
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12
Based on clinical study. See SmileDirectClub.com/claims for details.
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13
This product does not protect users or others against bacteria, viruses, germs, or other disease organisms. Always clean case thoroughly after each use.
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14
aligner case not included in travel kit
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15
Offer good on Pro Whitening System products only. Offer ends 11:59 pm ET, 05/19/2022.
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16
Promotion excludes gift cards.
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17
Vs. the leading countertop flosser. See SmileDirectClub.com/claims for details.
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18
Compared to a standard round filament brush.
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19
Compared to a professional in-office dental treatment.
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20
Compared to standard round filaments.
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21
Results and wear time vs Crest 3D Classic White Whitestrips when used for 7 days. Results may vary.
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22
Shade improvements observed vs. whitening without light.
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23
Maximum results when used as directed vs. SmileDirectClub Premium Teeth Whitening gel alone. Results may vary.
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24
Compared to a professional in-office dentist treatment.